Return, Refund & Warranty Policy

Return, Refund & Warranty Policy

Last updated: 9 November 2026

We want you to buy with confidence. This policy explains our warranty and how we handle faults. It works together with your rights under the Australian Consumer Law (ACL).

1. No change-of-mind returns

We do not offer returns, exchanges or refunds for change of mind, or if an appliance does not fit your space. Please measure your space, doorways and access carefully before buying. This does not affect your rights if an item is faulty.

2. Warranty periods

  • Refurbished appliances: 3-month warranty.
  • Factory seconds (brand new, minor cosmetic marks): 6-month warranty.
  • “As Is” items (sold for parts or repair, with the fault shown in the listing): no warranty.

The warranty for each item is shown on its product page and starts on the date of purchase. It covers mechanical and electrical faults under normal household use, including parts and labour.

3. How we fix a fault

  1. Repair: We will inspect and repair the appliance free of charge, aiming to finish within 2 weeks.
  2. Replacement: If we cannot fix it within 2 weeks, we will replace it with an appliance of similar type and value.
  3. Refund: If a repair or suitable replacement is not possible, we will refund you in full.

If the problem is a major failure under the ACL, you can choose a refund or a replacement, and we will honour your choice.

4. On-site repairs

Warranty repairs at your home are free within 40 km of our Wetherill Park store. Outside this area, we can either quote a call-out fee or you can bring the appliance to us for assessment.

5. What is not covered

  • Cosmetic marks (scratches, dents) that do not affect how the appliance works.
  • Damage from overloading washing machines (the most common cause of drum and bearing failure).
  • Damage from misuse, improper installation, power surges, pests or weather exposure.
  • Physical damage caused by moving the appliance above the ground floor.
  • Repairs attempted by you or a third-party technician. These will void your warranty.
  • Transit damage not reported to the driver at the time of delivery.

6. Check your appliance on delivery

Please inspect your appliance when it arrives and tell the driver straight away if there is any transit damage.

7. How to make a claim

  1. WhatsApp us (fastest) on 0422 489 492, or email support@oceaniaappliances.com.au.
  2. Send a photo of your invoice and a photo or short video of the fault.
  3. We will review it and book an inspection or repair as quickly as possible.

8. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

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