Frequently Asked Questions

Frequently Asked Questions

Got a question? We've answered the most common ones below. For anything else, call or WhatsApp us on 0422 489 492 — we're open 7 days.

About Our Appliances

What does ‘refurbished’ mean at Oceania Appliances?

Our refurbished appliances are pre-owned units that have been professionally tested, deep-cleaned, and repaired by our in-house technicians. Every motor, seal, and control is tested before sale. We show photos of the actual unit you’re buying — not stock images — so you know exactly what to expect.

What is the difference between refurbished, factory second, and as-is?

  • Refurbished: Used appliances fully tested and repaired. 3-month warranty.
  • Factory Second: Brand-new stock with minor cosmetic marks (a small scratch or dent that doesn’t affect function). 6-month warranty.
  • As Is: Sold for parts or with a known fault shown in the listing. No warranty.

What brands do you carry?

We stock a wide range including Samsung, LG, Westinghouse, Fisher & Paykel, Bosch, Haier, Hisense, Kelvinator, Simpson, Mitsubishi, Hitachi, Electrolux, and more. Stock changes nightly — check our website for the latest listings.

What is the difference between a top loader and a front loader washing machine?

Top loaders are generally faster, more affordable, and easier to load. Front loaders use less water and energy and are gentler on fabrics. Not sure which suits you? Call or WhatsApp us and we’ll help you choose.

Delivery

Do you offer free delivery in Sydney?

Yes — delivery is free across Sydney Metro, within about 60 km of our Wetherill Park showroom. Our driver will place and level your appliance and connect washing machines to your existing taps and drain (hoses included).

How quickly can you deliver?

Orders placed before 5 PM often qualify for same-day or next-day delivery. We deliver in two windows: 1:00 PM–5:00 PM or 5:00 PM–9:00 PM. We’ll contact you to confirm a time that suits you.

Do you service areas outside Sydney Metro?

We deliver within about 60 km of Wetherill Park, covering most of Sydney Metro. We don’t currently deliver to regional NSW or interstate. Outside our area? Showroom pickup is always available.

Can I pick up instead of getting delivery?

Absolutely. You’re welcome to collect from our showroom at 2/14 Centre Place, Wetherill Park NSW 2164, open 7 days, 10 AM–8 PM.

Can you remove my old appliance?

Yes — when there is space on the truck, our driver will take your old appliance away for free. Please have it emptied, disconnected, and ready at the front of your home. Space varies each day so we can’t always guarantee it. Add a note at checkout or WhatsApp us.

Warranty & Returns

What warranty do refurbished appliances come with?

  • Refurbished: 3-month warranty covering mechanical and electrical faults.
  • Factory Seconds: 6-month warranty.
  • As Is: No warranty.

Warranty starts on the date of purchase and covers parts and labour under normal household use. See our full Return, Refund & Warranty Policy.

How do I make a warranty claim?

  1. WhatsApp or call 0422 489 492 — it’s the fastest way.
  2. Send a photo of your invoice and a photo or short video of the fault.
  3. We’ll review it and book a repair or inspection as quickly as possible.

Do you offer change-of-mind returns?

We don’t offer change-of-mind returns, including if an appliance doesn’t fit your space. Please measure your space, doorways, and access carefully before ordering. If your appliance is faulty, you’re fully covered by our warranty and your rights under the Australian Consumer Law.

Visiting Us

Can I see the appliance before buying?

Yes — visit our showroom at 2/14 Centre Place, Wetherill Park NSW 2164, open 7 days, 10 AM–8 PM. Each product listing also shows photos of the actual unit you’re buying, not stock images.

What payment methods do you accept?

We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay online. Buy now, pay later options may be available at checkout.

Still have a question? We’re here to help.