Shipping policy

Delivery Information

Last updated: 9 November 2026

We want your new appliance to arrive smoothly and without any fuss. Here's how our free delivery works, so you know exactly what to expect.

1. Where we deliver

  • Delivery is free across Sydney, within about 60 km of our Wetherill Park showroom.
  • Outside our delivery area? You're very welcome to pick up from our showroom at 2/14 Centre Place, Wetherill Park. If an order is placed for an address we can't reach, we'll contact you and give you a full refund.

2. Delivery times

  • We deliver in two windows: 1:00 PM – 5:00 PM or 5:00 PM – 9:00 PM. We'll contact you to confirm a time that suits you.
  • Traffic and earlier deliveries can sometimes cause delays, but we'll always get to you as soon as we can.
  • Not ready yet? Just let us know and we'll happily hold your appliance and deliver on a later date.

3. On delivery day

Our driver will place and level your appliance, and connect washing machines to your existing taps and drain (inlet and drain hoses are included).

Our drivers usually work on their own, so we kindly ask that someone is home to help carry the appliance inside. If no help is available, the driver will leave it safely at the entrance.

Plumbing or electrical work, such as new taps, drains or power points, or connecting a fridge water line, isn't included, but a local plumber or electrician can help with these.

4. Access, stairs and doorways

Our free delivery covers ground-floor access, such as your driveway, garage or a ground-floor room.

If your appliance needs to go upstairs, just let us know. Our driver may be able to help when there are 2 capable helpers, the stairs are straight (not spiral or tight), and, for fridges, it's 400 litres or under. For everyone's safety, the driver will make the final call on the day. Damage from moving an appliance above the ground floor isn't covered by our warranty.

Doorways: please measure your doorways, hallways and turns before ordering. Our drivers aren't able to remove fridge doors or handles, or any doors, screens or gates at your home. If an appliance won't fit, it will be left safely on the ground floor, and this isn't grounds for a return.

5. Old appliance removal

When there's room on the truck, our driver can take your old appliance away for free. Space varies each day, so we can't always promise it. Just add a note at checkout or WhatsApp us on 0422 489 492. Please have it emptied, disconnected and ready, and lend the driver a hand loading it.

6. Being home for delivery

An adult needs to be home to receive the delivery. If we can't complete the delivery after waiting 10–15 minutes, a $100 redelivery fee applies.

7. After delivery

  • Please check your appliance when it arrives and let the driver know straight away about any transit damage.
  • Fridges and freezers: let them stand upright for 4 hours before switching on. They'll be fully cold within 24 hours.

8. Returns

We don't offer change-of-mind returns, including if an appliance doesn't fit your space, doorways or stairs, so please measure before ordering. If anything is faulty, you're covered by our Return, Refund & Warranty Policy and your rights under the Australian Consumer Law.

9. Looking after our team

Our drivers work hard to look after you, and we ask that they're treated with courtesy and respect. If a driver ever feels unsafe, they may end the delivery and leave the appliance safely on the ground floor.

Questions? We're happy to help