What Happens to Your Warranty When You Buy a Refurbished Appliance?

Warranty is one of the most common concerns when buying a refurbished appliance. What if something goes wrong? Who do you call? How long are you covered? Here's everything you need to know about warranties on refurbished appliances in Australia.

Manufacturer Warranty vs Dealer Warranty

When you buy a new appliance, you get a manufacturer warranty — typically 2 years for most brands. When you buy refurbished, the original manufacturer warranty has usually either expired or is non-transferable to a new owner. What you get instead is a dealer warranty — provided directly by the dealer who sold you the appliance.

At Oceania Appliances, every appliance comes with a 3 to 6 month dealer warranty. This is provided by us, not by the manufacturer, and is backed by our direct responsibility as the seller.

What Does Our Warranty Cover?

Our warranty covers all mechanical and electrical faults that weren't present at the time of sale. If your fridge stops cooling, your washing machine won't spin, or your air conditioner loses refrigerant within the warranty period, we repair or replace it at no charge to you.

What it doesn't cover: cosmetic damage, damage from misuse (overloading, incorrect installation by others), damage from power surges, and normal wear items like light bulbs or seals that naturally age.

Australian Consumer Law and Refurbished Goods

Under Australian Consumer Law, all goods (including second-hand) must be of acceptable quality and fit for purpose. This provides a baseline of protection that cannot be contracted out of. If an appliance fails within a reasonable time of purchase — even after a dealer warranty expires — you may have rights under ACL depending on the circumstances. For a refurbished appliance sold for $300–$600, ‘reasonable time’ is generally considered to be at least 12 months by consumer courts.

How to Make a Warranty Claim

Call us at 0481 243 211 or send a WhatsApp message with your name, the appliance type and a description of the problem. We'll arrange either a technician visit or collection and repair, usually within 1–3 business days. We don't pass you on to manufacturers or third parties — we handle it ourselves.

What About Parts Availability?

Before selling any appliance, we ensure parts are available for it. We don't sell appliances for which parts are impossible to source. This is part of responsible refurbished appliance retail.

Confidence to Buy

A 3–6 month warranty on a $300–$700 refurbished appliance is meaningful protection. Combined with Australian Consumer Law rights, you're well-protected as a buyer. If you have specific concerns about a particular model, ask us before purchasing — we'll give you a straight answer. Visit our showroom at 2/14 Centre Place, Wetherill Park or call 0481 243 211.