Your washing machine will not start and you have a pile of laundry to deal with. Before you call a technician or start shopping for a replacement, work through this checklist. Most of the time, the problem is simpler than you think.
1. Check the Power Supply
Start with the basics. Is the machine plugged in properly? Is the power point switched on at the wall? Has the circuit breaker for that circuit tripped? Check the switchboard and reset any tripped breakers. Try plugging something else into the same power point to confirm the outlet is working. This solves more problems than you might expect.
2. Check the Door or Lid Is Fully Closed
Washing machines have a safety interlock that prevents the cycle from starting if the door or lid is not fully closed and latched. On front loaders, push the door firmly until you hear a click. On top loaders, check that the lid is flat and the lid switch is making contact. If the door latch mechanism is broken, the machine will not start regardless of everything else.
3. Check the Water Supply Is On
Most modern washing machines will not begin a cycle unless they can confirm water is flowing in. Check that both the hot and cold tap connections at the back of the machine are turned on. If the inlet hose is kinked or the inlet filter is clogged with sediment, the machine may time out before it starts. Turn off the water, disconnect the hose, and check the small mesh filter inside the inlet valve connection point.
4. Check the Drain Hose and Filter
Some machines will not start if they detect water still sitting in the drum from a previous cycle that did not drain properly. Check that the drain hose is not kinked or blocked, and clean the pump filter. On most front loaders, the pump filter is behind a small panel at the bottom front of the machine. Place a towel down first — water will come out.
5. Check the Control Settings
Has someone set a delayed start? Many machines have a delay wash function that holds the cycle for a set number of hours. The display may show a countdown timer rather than starting immediately. Check the settings and cancel any delay wash if one has been activated. Also confirm the cycle selection is complete — some models require you to press and hold the start button rather than just pressing it once.
6. Try Resetting the Machine
Washing machine control boards can freeze, especially after a power surge or interruption. Turn the machine off at the wall, wait 60 seconds, then turn it back on. On some models you can perform a full reset by holding down specific buttons. Check the manual for your model's reset procedure. A reset fixes a surprising number of electronic faults.
7. Check for Error Codes
Most modern washing machines display an error code when something goes wrong. Write down the code and look it up — either in your machine's manual or by searching the brand name and code online. Common codes relate to door lock faults, water intake problems, motor faults, and drainage errors. The error code will tell you exactly which component has failed.
8. The Control Board or Motor Has Failed
If none of the above resolves it, the control board, motor, or motor brush set may have failed. Control board replacements typically cost $150–$350 depending on the model. Motor brushes are cheaper at $30–$80 but require taking the machine apart. At Oceania Appliances, we also offer repair services for fridges and washing machines — call us to discuss whether a repair or a replacement makes more sense for your situation.
When Replacement Makes More Sense
If your machine is more than 8 years old and facing a major repair, a refurbished replacement is often the better value. We stock tested and warranted washing machines from $249 at our Wetherill Park showroom. Free delivery across Sydney. Open 7 days at 2/14 Centre Place, Wetherill Park, 10 am to 8 pm.