Buying any appliance — new or refurbished — raises the same question: what happens if it breaks? Understanding your warranty rights in Australia is worth knowing before you buy, not after something goes wrong. Here is a plain-language guide to appliance warranties in Sydney and what Oceania Appliances covers.
Your Australian Consumer Law Rights
Regardless of what any warranty document says, the Australian Consumer Law gives you automatic rights when you buy goods in Australia. These rights apply on top of any manufacturer or retailer warranty and cannot be taken away. Under ACL, any product must be of acceptable quality — which means it must be safe, durable, and free from defects. If a fridge or washing machine fails to meet this standard within a reasonable time of purchase, you are entitled to a remedy: a repair, replacement, or refund.
What counts as a reasonable time depends on the price you paid and the nature of the product. A $3,000 new fridge should last years. A $299 refurbished fridge priced accordingly carries different expectations. This is why buying from a reputable dealer with a written warranty matters — it makes the terms clear upfront.
What Our Warranty Covers
At Oceania Appliances, every appliance we sell comes with a 3–6 month warranty. The length depends on the model and condition of the specific unit. When you purchase, we confirm the warranty period in writing.
Our warranty covers mechanical and electrical faults that arise under normal use. If a fridge stops cooling, a washing machine stops spinning, or any core function fails during the warranty period, we will repair or replace the unit. We service from our Wetherill Park location and have an in-house repair team for most brands.
Our warranty does not cover damage caused by misuse, overloading, power surges, flooding, or external physical damage. It also does not cover consumable items like door seals and light globes after normal wear and tear.
What to Do If Something Goes Wrong
Contact us as soon as the problem appears. Do not keep using an appliance that is not working correctly — continuing to use a faulty unit can sometimes worsen the fault and may complicate the warranty claim. Take a short video of the problem if you can. This helps us diagnose it faster and avoid an unnecessary site visit.
Call us on the number listed on our website, or email us. We will arrange for the unit to be assessed and repaired or replaced as quickly as possible. In most cases we can resolve warranty issues within a week.
Buying Refurbished vs New for Warranty Coverage
New appliances from major retailers in Australia typically come with a 1–2 year manufacturer warranty. Refurbished appliances from reputable dealers like Oceania Appliances typically come with 3–6 months. The tradeoff is price: a new 400L fridge might cost $1,200–$2,000, while an equivalent refurbished unit from us might be $349–$499.
For many Sydney households — renters, first home buyers, people furnishing a first place — that price difference is significant. And the 3–6 month warranty means you are not buying completely blind.
Visit Us in Wetherill Park
Our showroom at 2/14 Centre Place, Wetherill Park is open 7 days a week from 10 am to 8 pm. All appliances in our showroom come with a warranty card. Browse online or visit us in person — our team is happy to explain what any specific unit is covered for before you buy.