Return, Refund & Warranty Policy

1. Change of Mind & Sizing

Because we keep our prices so competitive, we have to be strict about our return rules:

• ❌ No Returns for Sizing: Please measure your space and doorways carefully before buying. We do not offer returns, exchanges, or refunds for "change of mind" or if the appliance simply does not fit in your space.
• 📸 Actual Photos: We provide photos of the actual unit you are buying. Minor cosmetic marks that don't affect functionality are expected with refurbished units and are not considered faults.

2. Warranty Claims & How We Fix Issues

A machine might work perfectly in our warehouse but encounter a hiccup after transport. If you find a fault anytime within your 3-month warranty period, we promise to sort it out fairly and as quickly as possible:

1. Phase 1: Repair. We are entitled to a "reasonable time" to inspect and repair a faulty unit. We aim to complete this within a maximum of 2 weeks. We ask for your cooperation in allowing our technicians access to the unit.
2. Phase 2: Replacement. If we can’t fix it within that 2-week window, we will provide a replacement unit of equal value and similar features.
3. Phase 3: Refund (Last Resort). If a repair is impossible and we don't have a suitable replacement, we will issue a full refund to your original payment method.

3. Important Exclusions (Please Read)

To maintain our fair pricing, the following scenarios are not covered:

• ⚠️ Overloading (Washers): Please do not overload your washing machine. Overloading is the #1 cause of drum failure and broken bearings. Once a drum breaks due to weight, the machine usually cannot be fixed and must be scrapped. Damage from overloading is not covered.
• ⚠️ Physical Damage via Stairs: If you move the item above the ground floor, the warranty is voided specifically for any physical damage incurred during that move.
• ⚠️ Misuse or Outside Repairs: Faults caused by improper installation or any "DIY" repair attempts will instantly void your warranty.
• ⚠️ Indirect Loss & Food Spoilage: Our liability is strictly limited to the appliance itself. We are not liable for any loss of food, water damage to flooring, or general inconvenience caused by a faulty unit.

4. Delivery & Transit

• Check on Arrival: Please inspect your appliance as soon as it arrives.
• Report Fast: Any transit-related damage must be reported to the driver immediately. Once the driver leaves, we cannot be held liable for damage that happened during transport.

5. How to Lodge a Claim

If you find a fault at any point during your 3-month warranty, please follow these steps:

• WhatsApp Us (Fastest): Please message us on WhatsApp at 0422 489 492 with a brief description of the issue.
• Email Option: You can reach us at support@oceaniaappliances.com.au, though we highly recommend WhatsApp for a much faster response (emails can easily be missed).
• Provide Evidence: Send a photo of your invoice alongside a quick video or photo showing the fault.
• The Fix: Our team will review your message and quickly schedule an inspection or repair.