Copy of Warranty Policy

1. Standard 3-Month Warranty

Every appliance comes with a 3-Month Functional Warranty starting from the day of purchase.

• ✅ What’s Covered: The "heart" of the machine. We guarantee your fridge will cool, and your washer will wash and spin. It covers defects that arise under normal household use.
• ❌ What’s Not Covered: Cosmetic marks (scratches/dents), issues caused by electrical surges, or physical damage.
• ⚠️ The "Overloading" Rule: Specifically for washers, please do not overload the drum. Overloading is the leading cause of broken bearings, making the machine impossible to fix. Damage from overloading is not covered.

2. 12-Month Extended Warranty Upgrade

For total peace of mind, we offer an upgrade to a 12-Month Extended Warranty.

• Timing: This can only be added at the time of purchase.
• Pricing: The cost ranges from $170 to $400, depending on the specific product. Please speak with our team during checkout to discuss the rate for your item.

3. Our Fair 3-Step Resolution Process

If your appliance develops a fault, don't worry. We handle claims simply and fairly:

1. Step 1: Repair. Our first priority is to fix it. We aim to diagnose and repair the unit within a maximum of 2 weeks. Repairs under warranty are completely free of charge.
2. Step 2: Replacement. If we can’t fix it within 2 weeks, we will provide a replacement unit of similar type and value. (It might be a different brand, but the specs will be equivalent).
3. Step 3: Refund. As a last resort, if a repair is impossible and we don't have a suitable replacement, we will issue a full refund.

4. Important Limitations

• Ground Floor Only: Because we do not charge delivery fees, our service is strictly ground floor. If you move the item upstairs, the warranty is voided for any physical damage incurred during that move.
• Food & Indirect Loss: Our liability is limited to the appliance itself. We do not cover the cost of lost food, water damage to floors, or general inconvenience.
• No DIY Repairs: Any attempt to repair the machine yourself or through an unapproved technician will immediately void your warranty.

5. How to Lodge a Claim

If you find a fault anytime within your warranty period, please follow these steps:

• WhatsApp Us (Fastest): Message us at 0422 489 492 with a brief description. Please use WhatsApp instead of email to ensure we see your message immediately.
• Provide Evidence: Send a photo of your invoice alongside a quick video or photo showing the fault.
• The Fix: We will review the information and quickly schedule a technician or an inspection.